Resolving Physician/Hospital Conflicts
An arbitrator must take the steps necessary to ensure that the parties trust the process; even if they disagree with the outcome, they should believe that the hearing was fair.
Michael Jordan, Esq., of Jordan Resolutions, LLC, is a professional mediator with extensive experience in handling physician/hospital disputes. Such disputes often disrupt the hospital environment and can involve other participants, including members of the nursing staff and patients. Techniques to address and resolve these issues must be practical and effective, and Mr. Jordan can address several that might be useful in any particular situation, including:
- » how to identify factors contributing to the dispute
- » involvement of administrators, nurses, or patients
- » mediation sessions to fashion a joint resolution by the parties to the dispute
- » use of an ombudsman to facilitate intervention in a dispute
- » effective use of a mentor or proctor
- » involvement of a "coach" to help participants identify and redress problem-causing behavior
Mr. Jordan is available to lecture to groups of any size regarding these issues or to become involved as a fact finder, mediator or coach to assist in resolving any existing dispute, or proactively plan to handle any dispute that may arise. He is available both domestically and internationally.
Physician/Hospital Business Consultation
Michael Jordan, Esq. has partnered with Dr. Lee Pickler, of Center for Global Health Affairs, on many occasions to deliver talks on topics that span the fields of both their professional specialties. They are available to co-consult for clients when expertise in both physician/hospital conflict resolution and hospital administration, management, and strategic planning are needed.
Dr. Pickler has more than two decades of management consulting experience with both small and large companies in for profit and not-for-profit environments. Through domestic and international consulting, he has developed a unique understanding of diverse cultures, and this experience aids him in assisting management in establishing strategic direction for their organizations.
Dr. Pickler's extensive education and practitioner work experience in business administration, hospital administration, management and strategic planning combined to place him in an ideal position to consult on a wide range of matters within the healthcare industry.
Read more about Dr. Pickler and his services at www.centerforglobalhealthaffairs.com.